FREQUENTLY ASKED QUESTIONS

What currency are the prices in?

All prices are displayed in Canadian Dollar currency. Purchases are made via our online gallery and processed by WooCommerce + Stripe.

Where is Infrequency Arts located?

Infrequency Arts is an online art gallery based in Victoria, BC, Canada. We respectfully acknowledge that we are located on the unceded traditional territory of the lək̓ʷəŋən People (Songhees and Esquimalt Nations).

Who is Infrequency Arts?

Infrequency was established in 2001 by Jamie Drouin and Lance Austin Olsen as a platform for our sound-based artworks. In 2022, we launched Infrequency Arts to make our extensive catalogue of visual artwork available direct from our studios.

Do you accept submissions from artists?

We exclusively represent the works of Lance Austin Olsen, Jamie Drouin, and invited collaborating artists. We are not seeking submissions.

Can you help me select the right artworks?

We can definitely help you with that! Please email us to discuss options.

_

SHIPPING

Where do you ship to?

Large-scale artworks (over 20 inches) are only available for local pickup from our studio in Victoria.

Mid-size artworks (16 to 20 inches) can be shipped to locations within Canada and US.

Smaller-scale artworks and portfolio editions (under 16 inches) can be shipped to the following locations: Canada, United States, Europe (select), Ireland, United Kingdom, Australia, New Zealand, and Japan*.

What shipping method is offered?

We offer Canada Post airmail parcel shipping. For shipments to Canadian and US destinations this method includes Canada Post managed tracking, parcel insurance, and delivery signature notification.

For other international destinations, when available, we offer two shipping options to select from:

1. Canada Post airmail with tracking, parcel insurance, and delivery notification.

2. Canada Post airmail with tracking and no parcel insurance. By selecting this lower-cost method, the buyer assumes all responsibility for loss or damage of parcel.

How much does shipping cost?

Available shipping prices are quoted in your cart after you enter the destination country, city, and postal / zip code.

How long will shipping take?

Unless otherwise noted on the individual item page, please allow up to 7 days for your order to be processed and securely packaged before hand-off to Canada Post. Since the exact delivery period varies based on destination, we encourage you to visit the Canada Post website to view their estimated Expedited and Xpresspost service times to your region. Packages can sometimes take longer to be delivered, especially during holiday seasons.

Once your parcel has been accepted by Canada Post here in Victoria, BC, we will email a tracking number to follow your shipment.

How is the artwork packaged?

Artwork will be flat-packed between multiple layers of corrugated cardboard. Portfolios and thicker works will be wrapped in bubblewrap and placed inside a corrugated cardboard box.

Will I pay import taxes & duties?

Any additional import fees, taxes, or duties are the sole responsibility of the customer. The government of the country where your order is delivered determines custom fees. The declared value on the parcel will be the total of your purchase, minus shipping.

Do I need to sign for the delivery?

Yes, due to the valuable nature of the items we are shipping, a proof-of-delivery signature is required.

_

RETURNS & EXCHANGES

All sales are final and we do not offer returns or exchanges. You are encouraged to contact us with any questions in advance, and we’ll help you any way we can to best inform your artwork purchase.

_

LOST OR DAMAGED INSURED PARCEL

In the event that you suspect your insured parcel is lost in transit, or the tracking indicates delivered but you still have not received it at your address, contact your local postal courier. If they confirm the parcel is lost, please contact us immediately and we will submit this issue to Canada Post to investigate further.

If your purchase arrives damaged, contact us immediately with a photo of the damage. We will initiate a claim with Canada Post, and let you know the next steps.

All tracking and parcel insurance claims are the sole responsibility of Canada Post.

_

NEED MORE ASSISTANCE?

Please email us with any additional questions. We’re here to help!

_

* Due to limitations in parcel insurance and suitable delivery confirmation shipping is NOT available to countries outside of this list.